bstract: The software processes which are being developed and utilized in the market and in new technology world have always a room for betterment and improvement. A proper strategy is adopted to accomplish the specific task of improvement so as to improve the existing system of a n organization and to get the remarkable success in the market and to give a tough time to contemporary organizations. The strategy used is known as Benchmark which is a program or set of programs to assess the performance of software and hardware components to assure their feasibility and then to take insight of these programs if the new incorporated improvements have the margins to be there or these misplace the area where they are. Benchmarks properly planned, analyzed, scheduled can enhance the worth and take an average organization to a peak of improvement which can compete their best to get success. 1.Introduction Benchmark is a process of executing a program, a collection of program or any methods, which may also include some formulated tests to assess the performance of a process , a project or a software which has been developed according to the prescribed standards and tools. Bench-marking is usually concerning with the performance of characteristics of the software and hardware as well in both situation the benchmark seriously handles the functioning of the product developed with the standardized tools.For an existing process to cope with the changing environment and to keep pace with emerging technologies, it is necessary to improve an existing process. In an organization there should be a system or a milestone, a point where a company or an organization can take a look to decide the deficiency in its existing system and to executive level decision to adopt new improvement. In phase of project management it can help to plan, selection, assessment and It compares different performance metrics for a given process or product.and doing such functionality , it defines some of best companies in the industrial area. The companies in which multiple processes and products are being developed simultaneously, benchmark compares their performance , their results and consequently their importance and reliability. In this functionality it is worthy some to diagnose a best ever metric and to formulate new standards and tests to achieve high level improvement in process and product development.Benchmarking is used to measure performance using a specialized indicator I.e., cost per unit of measure, productivity per unit of measure, cycle time of x per unit of measure or defects per unit of measure etc, resulting in formulating a metric that is used to compare with others to assess the performance.In VEMR management, this process show its peak performance by developing a plan to decide how to use a specific practise to increase an aspect or partial or whole of a metric for enhancing the strategic planning and improvement.In this paper a key success to adopt a milestone Benchmark is presented as a boost to improvement process. In section II after introduction purpose and use of benchmark is prescribed in detail and in section III types are discussed in detail. In IV section methodology and in V section use of benchmarking in reliability and performance is discussed and in the last section future concerns are discussed. 2. Purpose and use of Benchmark With the passage of time, as new technologies have been incorporated into the development of processes and computer architecture have become more complex and elaborated. It seems tough to compare different aspect of a process and thus sometime specification donot present a clear picture of results those can help to measure the performance of computer systems thus it becomes difficult to judge their future reliability.For example P4 processor works at a high clock pulse than XP processor. So one can easily identify the characteristics related with the functionality associated with speed of the processors. Benchmarks usually do work by imitating workload on a component or whole system. Especially synthetic benchmarks produce program to imitate the working while application represent the real world scenario in a much accepted and more sophisticated system environment. Benchmark used by companies are recognized to show the outform performance to excel with the best ever benchmark.Usually organizations or manufacturers opt to choose only best benchmarks which may be proved as insignificant as with the course of time. A benchmark should be used on the place of a real application to run or to show market existence. How to use a BenchmarkBenchmarking helps to search a way for what the best practice is being done to get the required result in an organizational scenario. The whole information then can be used to find any type of discrepancy in the proposed processes of the organization. There are some rules to be followed for using a benchmark in the improvement process:To get best understanding of purpose and then use of a benchmarkTo precisely understanding how benchmark differs from competitor researchTo get a deep understanding of process to take a look that benchmarks developed are in coincidence with the goals and objectives of a company’s management. 3. Types of BenchmarkOwing to the importance of benchmsrking, it is divided into following types to dully understand its purpose and its methodology.Ø Internal benchmarking: is the comparison of practices and performance between teams, individuals or groups within an organizationØ External benchmarking: comparison of organizational performance to industry peers or across industriesThese can be further prescribed as follows:Ø Benchmarking of process: It demonstrate that process which is under consideration how It will be accomplished. This benchmarking is done with the researches and site visits and then by comparing how different people or companies have done the process on track to achieve the target and how much targets have been achieved through the best process routines. This also supports and help executives to take decision in critical situation.Ø Performance benchmarking Metrics: These provide or set a measurable standard that can be used to compare different processes or part to assure the reliability. These metrics are collected with the detail study or visits of interviews etc. Thus a performance difference can easily be identified with the planning and strategy to cope up the deficiency and to adopt more suitable follow up techniques to continue the improvement process.Ø Benchmarking of strategy: This type of benchmark identifies the success stories of pioneers, which proves their capability to rule the marketplace. This benchmark also helps to analyze how a company can compete in a crowd of competitors and how this company can solve its short and long term issues. More detail types of Benchmark are as follows:Ø First type program include word processing software ,CAD software, user’s application software.Ø Partial Benchmark with its uniqueness specifies relatively small and specific piece of code,then it computer’s basic components Ø Code level type of benchmarking has basic codes and show the abstraction of code studied.Ø Another Benchmark that includes synthesis has to measure many programme for the analysis of the code.Types of Synthetic Benchmark are:Whetstone DhrystoneØ Financial benchmarking – this helps to analyze and assess all over the productivity to take a look at the whole process of production of an organization.Ø Process benchmark: in this type the procedures are evaluated to see the progress or working of a company to measure its effort and out put.. Ø Benchmarking with the capital or investment perspective will include the scenario where different firm’s investments are compared within or between different companies to assess their capability for costing and how they will spend to earn more goodwill. Performance benchmarking: allows a firm to assess or examine the performnce on the basis of competitor;s one and by comparing both functionality it can decide its position in market.Ø Benchmarking of production : in this type of benchmark anew product is devised or the existing product is brought to a standard to sustain the trust of customer or to be a standard by comparing good and deficiencies in the new and old product..Ø Benchmarking that helps to work out how to set a standard of a company within the public and how image of a company can be built by setting the quality of products and then evaluating this milestone. This also checks the services provided to the customer routine wise without any delay.Ø Benchmarking that include functions that include particular function os a firm or its typical cell to focus on a unit which is liable to perform a function. Other finance and production unit will help to identify the functionality of that unit whether it has been upgraded the level or has ruled out the benchmark.Ø Benchmarking of excellence: this includes the participation of decision making personnel that influence the firms capability and enhances its production.Ø Benchmarking of operations collects all information that overlooks all data from staff and production unit to assess their roles in the firm’s success and their participation in production.Ø Benchmarking of power: it includes all the power or energy related activities that are being performed in a company to collect analyze and to compare the performance between different levels of a company. 4.Process Methodology There is a continuous process of undertaking the steps which involve the functionality of the benchmark which describe how a benchmark will proced and how it will perform its task specified for a particular process or a component of a process. Here is presented 12 stage methodology to show the steps of a benchmark. A 7 staged methodology has been used earlier but its efficiency is less comparable with the recent 12 stage methodology. The 12 stage methodology consists of:1. To select the area or subject of that area where a specific assessment has to be applied.2. To define the process through which the whole system will be analyzed.3. To identify and enlist potential partners to carry out process.4. To identify data sources to collect the information to mitigate the failure chance.5. To collect data and select partners from the enlisted information and data sources.6. To determine the difference between the standard and actual information so to present the deviation or fluctuation.7. To establish process differences gathered in the previous step.8. To target future performance as based on the analysis of the base differences during the early stages.9. To communicate with the executive level personnel and other concerning parties to show the flow of analysis and there results. Usually a review meeting is held to review all the activities and progresses.10. To set the goals on basis of review reports, to adjust such goals that can minimize the deficiencies spotted in the whole process. 11. To implement the goals and strategies that have been presented and decided by the organizations personnel.12. To take reviews and re-calibrate whether the benchmarks have been properly implemented and being worked as if they have been made for and whether the desired results have been met or not.With this serial steps, there are some other measures that must be used with to achieve best results. Cost Assumptions:Benchmarking costs include following three types:l Visit costing includes travel cost, meals,labour cost and luggage carrying charges.l Timing cost includes a negative impression with the team members having the goals of consuming their time for finding problems, locating organizations to visit and implementations. Such activities deviate the members from their designated work which increase massive overwork, and organization need to hire more staffing.l Database cost keep focusing on including best experiences and the organizations associated with these practices as these have institutionalized the best experience to complete the process functioning. Tools and technologies: Different software packages show different benchmarks according to the complexity and massive amount of information and data needed and provided by the software process. Such processes uses tools and technologies to reduce the visit and time costing by supporting different benchmarking Functionality.Benchmarking as a new rapidly improving technology competes with the help of other technologies to ascertain the desired result for a destined process. Metrics:Analysis is very much important in benchmark. There are especially the two Data envelope analysis and regression analysis, which help in estimating the production information to compare the production unit’s powers and weaknesses. DEA works to estimate the cost effective value in a specific market. On the other hand, regression analysis decides what a company have to achieve and how a good company get credits and bad company is liable to a penalty. Such benchmarks help to analyse whether a proposed process or system justify the customization and can be these used to upgrade a particular firm.Different varieties of metrics are used in companies and its a big challenge to opt what the better metric is for a company in a spacious environment. As the priorities changes, the definition or need of a metric can be changed over time. Best ever companies keep an urge to track the metrics to assemble their work and benchmark according to the needs and necessities. 5.Use Benchmarking to Improve Reliability and Performance: An organization now a days can only save its data and information and can compate with other rivals, if it has the most important and needy the Safety rules and most up to date safety department as with the contemporary challenges. In ancient times safety owes only to a specific person or on can say a department, including the think tanks who took us to a safety world to reveal that a company can sustain its position and life if it is in a danger free zone and completely fool proof.Like wise a big milestone and a big issue that plunges an organization to a peak of success and market share is the Reliability. It has become now a benchmark to overlook the company’s status in the corporate markets as it brings great opportunity for the organization with new provoked challenges for the future. The manufacturer promise to yield 100 percent product. But it never happens always. There are always some reliability nd efficiency issue which must be addressed. So there are rooms for improvement for the companies. These companies, manufacturer has three key success point for their businesses and market existance these are: customer bondage, employee contentment and of course most importantly the Profitability. But as improvement is conserned, there are no short limit ways to take a business to pak of success without concerning and preparing the Mile stones which are mostly referred as Benchmarks. In improvement, a slow moving journey of time sharing and changing with the patience of environment is common and also a firm owe with the performance is mandatory.Reliability focus scenario is taking the organizations to a way where they are moving to customer attraction and most probably the Profitability. Executive level on time decision and support can keep the track of a reliable journey toward achieving milestones.l Performance is directly linked with culture:For an organization it is most likely to adopt a change if it is more proactive about its management of changing for improvements. As soon as a company transforms its behaviour to the new challenges, the more success stories it develops and becomes a failure-free paradigm which also provide a speedy reliable footsteps for competition. But the foremost step to be taken is only to achieve a believe that one can do that and so encourages the proactivity process.When having some measurable indicators whether these are small, and than using and considering their results is really a key to success and diminishing the failures. Quartile performance by expertise personnel blinks the early failure in process or project manufacturing. With the advent of new technologies in each second now, many new tools, technologies are addressing the such reliability issues, but the main hollow point for the organization to take the right decision at the right time specifically before time.l Top Performance have zero short cuts Sometimes cost saving metrics presumed so much importance that they can ignore the performance factor of improvement process. As these cost saving become the trademark of an organization, there reliability and thus customization is sidetracked and is greately affected. Top performance can take a curved path to follow the improvement and hence the success process. It can than be organized in a way to increase the cost cutting strategies which results in a big success.The first target is to maintain a sustainable performance, which can trigger the cost cutting or lowering process to which is also with the reliability of processes of organization. When a long term focus is on reliability, spending can be increased and it can mitigate the whole process journey. l Improvement can take timeOrganization requires a long time for planning, effort, scheduling and men power etc. Improvement process cannot be built in a day. It requires a plenty of time to keep the reliability on top priority. Mostly companies begin to start the process long before its implementation. These must be focused to gain high financial profits with parallel minimum consumption of resources.l External Benchmarking takes the performance to a wayAs benchmarking present a failure-free environment in an organization, the very next step is to take to realize that to sustain high performance and to keep on track this performance with measurement, it will be assessed by the External benchmarking to check whether performance has been achieved with reliability. The organization which take it seriously to assess their achieved goals are comparable and contemporary to the market challenges. They also want to know that their improvement approach is keeping the potential with the competitors.Only consistency can keep them on track of improvement and thus success.When an organization is out of track for reliability with low performance the most desirous profitability is not achieved. High performance with speed and reliability can only be achieved by improvement in reliability which is crucially validated and verified by external benchmarking. 6. Conclusion and Future concern Benchmark presents a step to go upward on the way to success in the market of competitors. Well planned , scheduled and well analyzed benchmark can minimize the different costs, can make a company trademark in the world of business and can attract the top personnel and keep them in the organization for long time and persistently. There should be a proper department or a group like other group to plan, assess and keep maintenance of what the milestones have been planned and what type of associated advantages can be withdrawn from such milestones. A tremendous established and executed benchmark can save a company from being failure and can take its products and system to a success level with the cost cutting and user satisfaction approach. 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